Privacy Policy

At BICRU we work to offer users the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, 'GDPR') relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law 34/2002, of July 11, on Information Society and Electronic Commerce Services (hereinafter, 'LSSI'), ALNR INTERNATIONAL, S.L. informs the user that, as data controller, it will incorporate the personal data provided by users in an automated file.

Data Controller

ALNR INTERNATIONAL, S.L. (hereinafter, "BICRU" or the "Company") is the company that created this website, as well as the controller of the personal data that the user shares with us. Below is the general information of the Company: - Identity: ALNR INTERNATIONAL, S.L. - Address: C/ Pizarro, 9, Las Palmas De Gran Canaria - Tax ID: B75439067 - Email: hello@bicru.com

Collection of Personal Data and Its Processing

Below are the personal data that can be processed on the website, as well as the legal basis that justifies such data processing: - "Contact us" form: To manage this form, data such as name and surname, email, telephone and message text (which is optional) will be processed. - "14 days Free Trial" registration: to manage the platform registration in free trial mode, personal data such as name and surname, telephone, email and password will be processed. There is the option to register through providers such as Google, Facebook, whose personal data will be processed by these providers themselves. - Commercial communications: To manage any commercial communication and/or newsletter subscription for Bicru's products and services, the email will be processed, as well as any other personal data required to manage said processing. - Customer and/or User Support via instant messaging: To manage any type of support in case of questions regarding the services offered, data such as email will be processed, as well as any other information you decide to communicate through the enabled chat.

Legal Basis for Processing

The legal basis that justifies the processing of the data mentioned above is: - Consent of the interested party for demo request forms, newsletter subscriptions, to manage applied applications, webinar registration, user support in chat and processing of optional cookies accepted by the user. - Compliance with legal obligations for fraud prevention, communication with public authorities and third-party claims.

Retention of Your Personal Data

Personal Data is only kept for the time necessary for the purposes for which it was collected with express consent, to satisfy your needs or to comply with legal obligations. To determine how long Personal Data is retained, the following criteria are used: - Personal Data obtained when contacting Bicru regarding a query or request: for the time necessary to resolve the query. - Personal Data obtained when giving consent to send communications or because it is necessary in compliance with regulations: until the end of the period for which it has been required. Some Personal Data may be retained to comply with legal or regulatory obligations, as well as to administer BICRU's rights (for example, to file lawsuits in court) or for statistical or historical purposes. Once the retention periods of your Personal Data by legal mandate have elapsed, Bicru will proceed to delete them from systems and records or anonymize them so that the user can no longer be identified.

Recipients to Whom We Communicate Your Data

In some cases, only when necessary, BICRU will provide user data to third parties. However, data will never be sold to third parties. External service providers that BICRU relies on to provide auxiliary services for data processing may have access to this data in accordance with instructions indicated by BICRU and with the sole purpose of correctly executing the contractual relationship that exists between BICRU and its providers. To obtain information regarding providers that access your personal data, you can send an email to hello@bicru.com. BICRU seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures to protect personal data. These third parties have the obligation to ensure that information is processed in accordance with data privacy regulations. To comply with these safeguards, BICRU signs data processing contracts with said providers in accordance with article 28 of the GDPR. In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations will be disclosed.

Storage of Your Personal Data

In general, data is stored within the EU. However, in case the processing of your data means an international transfer of data outside the European Economic Area (EEA), BICRU commits to implementing the necessary security measures to ensure an adequate level of safeguarding of such transfers through data processing contracts and, where appropriate, will ensure that they offer an adequate level of protection, either because they have Binding Corporate Rules (BCR) or because we have subscribed to the European Commission's model clauses. For more information about service providers, contact the following email: hello@bicru.com

Exercise of Rights

You can direct your communications and exercise your rights by making a request to the following email address hello@bicru.com. Under the GDPR you can request: - Right to information: you can request information about the personal data available about you. - Right to rectification: you can communicate any changes in your personal data. - Right to erasure and to be forgotten: you can request prior blocking of the deletion of personal data. - Right to restriction of processing: this involves restricting the processing of your personal data. - Right to data portability: in some cases, you can request a copy of personal data in a structured, commonly used and machine-readable format for transmission to another data controller. - Right to object and automated individual decision-making: you can request that decisions not be made based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject. In some cases, the request may be denied if you ask for data necessary for compliance with legal obligations to be deleted. Likewise, if you have a complaint about data processing, you can file a claim with the competent data protection authority (Spanish Data Protection Agency or "AEPD").

Responsible for the Accuracy and Veracity of Data Provided

The user is solely responsible for the veracity and correction of the data included, exonerating BICRU from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and commit to keeping them properly updated. The user commits to providing complete and correct information in the registration or subscription form. BICRU reserves the right to terminate services contracted with users, in case the data provided is false, incomplete, inaccurate or not updated. BICRU is not responsible for the veracity of information that is not of its own creation and for which another source is indicated, therefore it does not assume any responsibility regarding hypothetical damages that could arise from the use of such information. BICRU reserves the right to update, modify or delete the information contained on its web pages and may even limit or not allow access to such information so that BICRU claimants are exonerated.

Security Measures Applied for the Protection of Your Personal Data

BICRU has adopted the legally required security levels for personal data protection, and seeks to install other additional technical means and measures within its reach to avoid loss, misuse, alteration, unauthorized access and theft of personal data provided to BICRU. BICRU is not responsible for hypothetical damages that could arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond BICRU's control, delays or blocks in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intrusions outside BICRU's control. However, the user must be aware that Internet security measures are not impregnable. In particular, the website is secured with a TLS certificate with RSA encryption, which means that all information sent to the website is encrypted with an HTTPS protocol.